Terms and Conditions

Copyright Notice:

This website and its content is copyright of © Mind-Map.com 2022. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users please contact us on contact@mind-map.com.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

You must not establish a link to our site on any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact contact@mind-map.com.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter, and their formation, are governed by English and Welsh law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English and Welsh law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Please find below the terms and conditions for Mind-Map.com training services which act as legally binding agreement between Mind-Map.com and yourself. Upon your part or full payment for the course, you are agreeing to these terms and conditions. Please note that the Terms & Conditions below are subject to change.


At the time of booking, the purchaser is required to pay a 10% non-refundable deposit as soon as possible in order to secure their place, the remaining balance will then be due 30 days before the course start date in order to fully confirm their place. If the booking is made less than 30 days before the course start date, the payment for the course must be made at the time of booking in full. Mind-Map.com will not accept any delegates on any courses unless full payment has been received prior to the start of the course.

Bookings and payments must be made directly through Mind-Map.com and not booked via a third-party individual. For group bookings, Mind-Map.com must be provided with the full names and contact information for each delegate for our records. Mind-Map.com reserves the right to contact each course delegate to verify the group booking. For Group bookings, only one person within the group will be invoiced for the full amount of all attendees and Mind-Map.com will require the payment to be made in full for all delegates in one transaction.

Please note, any course fee payments made to Mind-Map.com may be subject to bank charges which the delegate is required to cover before attending the course. For group bookings, this will only be available to employees who work for the same company. At the time of booking, the attendee must provide Mind-Map.com with a letter from management on headed business paper to confirm that the group of attendees are in fact part of the same business.

Transfers & Cancellations

We understand that, due to unforeseen circumstances, attendees may have to alter their arrangements. In these cases, every effort will be made to accommodate the change, although this cannot be guaranteed. If you are unable to attend for any reason, you must notify us in writing as soon as possible before the start of the course. If we do not hear from you once the course has started, we will assume that you have cancelled, and you will not be able to transfer to another course or be entitled to a refund.

If you have paid in full, and wish to transfer to a later course date, if we are able to re-sell your original place, we will be happy to offer you a non-refundable credit that you may use for any future Mind-Map.com dates for that course which is within 12 months of your original course date, subject to availability. The credit cannot be used in conjunction with any other offers and can only be used on the course discipline which you initially paid to attend.

If you have paid a deposit, and you wish to re-book onto the same course on a later date, if you make full payment 30 days before the next course that you choose to book onto, and this course is within 12 months from the original start date, you will be able to transfer. In both cases, a fee of £100 (plus tax if applicable) will be charged to transfer from one course to another to cover the administration costs. This fee will be payable to Mind-Map.com. In order to transfer your place, we would require this amount to be paid upon your notification to Mind-Map.com of your intention to transfer your place. Please note you will only be able to transfer to another course if there is space is available.


For bookings made through our website, there is a 7-day‘ cooling off’ period. This cooling-off period lasts seven (7) working days from the date which payment was made to Mind-Map.com. Therefore, if you request a refund for any reason in writing from Mind-Map.com during this period, Mind-Map.com will provide you with a refund for the total amount, paid within 30 days. Refunds shall be made by the payment method which you used to make payment to Mind-Map.com. If you request a refund, you are obligated to cover any transaction charges which may occur as a result. Please note, Mind-Map.com reserves the right to refuse a refund if the refund is requested within 7 working days of the start of the course.

If you have paid a deposit or paid in full, and do not wish to re-book onto the course at a later date, then you will lose the course fees paid to Mind-Map.com. Please note, all requests for transfers and refunds must be made in writing and acknowledged by Mind-Map.com. However, please be aware that places booked at a discounted price are non-refundable and non-transferable. If you are unable to attend the course which you have paid for, you are permitted to substitute your place with a nominated individual. If your nominated individual wishes to pay for the course his/herself, we will refund your amount once we have received full payment from your nominated individual.

Due to unforeseen circumstances that may be out of Mind-Map.com’s control, it may be necessary to change or cancel course dates, content, venues, and prices from those published. We will make every effort to transfer your booking, together with any payment made, to the next available course at your preferred venue. It should be noted that we will not be held liable for any costs or losses incurred by you because of any such changes, including travel arrangements and accommodation. Mind-Map.com also reserves the right to change the trainers at the course. Should this happen, Mind-Map.com will notify you at the earliest convenience, and Mind-Map.com is not obligated to provide you with a refund or any monetary compensation in this case.

Data Confidentiality

The parties shall treat as and keep confidential all information whether of a technical, commercial, or any other nature relating to the other party and shall not, at any time, divulge any such information to any person not authorised by the divulging party to receive it and shall not utilise any secret or confidential knowledge or information acquired in connection with this Agreement to the detriment or prejudice of the other party or use the same for any purposes save for the purposes of this Agreement.

The attendee shall ensure that it has in place all necessary consents in connection with Personal Data to allow Mind-Map.com to perform the Training Services without infringing any third-party rights. Mind-Map.com warrants to the Client that it will only use the Personal Data for the purpose of carrying out its obligations hereunder and that it will ensure that all reasonable and appropriate security measures are in place to protect the Personal Data and that it will destroy or deliver the Personal Data upon written demand from the Client, and further, that it has in all respects complied with its obligations under the Data Protection Act 1998 (UK) and any amendments to or re-enactments thereof.

On occasion during the course, some filming or photography may take place. The video footage or photographs are captured by members of the Mind-Map.com team and used only by the Mind-Map.com team to promote the course to future delegates. If you partake in any filming or photographs you will be providing your consent to the release of your image, likeness, and the sound of your voice. You will also be agreeing that the footage may be edited and used by Mind-Map.com, in whole or in part, in all media, including, but not limited to, audio and video cassettes, web, CD-ROM, DVD, Internet, television, radio, and cable broadcast, and for all other purposes in perpetuity throughout the world. If you do not wish to be involved, please could you inform us in advance of the course if possible and on the first day of the course.



At Mind-Map.com, we welcome any additional feedback regarding the course which you were not able to provide in the end-of-course evaluation form. If you would like to provide us with additional feedback, please feel free to email your comments directly to the Mind-Map.com Training team at training@mind-map.com.

Tec Marina
Terra Nova Way
CF64 1SA

Telephone number: +44 (0)2922 745 910

Email address: training@mind-map.com

Acceptable Use Policy

What’s in these terms?

This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way.

Who we are and how to contact us

Mind-Map.com is a site operated by OpenGenius Limited (“We”). We are registered in England and Wales under company number 05653541 and have our registered office at Tec Marina, Terra Nova Way, Penarth, Wales, CF64 1SA.

To contact us, please email contact@mind-map.com.

By using our site you accept these terms

By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

Our Terms of website use [mind-map.com/terms-and-conditions/] also apply to your use of our site.

Our Ayoa Software Licence Terms [ayoa.com/software-license-agreement/] will also apply.

We may make changes to the terms of this policy

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

You also agree: